PRIVACY POLICY

Last updated: 21 July 2026

Craftly SA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us or purchase products from our online store.

We process personal information in accordance with South Africa’s Protection of Personal Information Act 4 of 2013, commonly known as POPIA.

Information We Collect

Depending on how you use our website, we may collect:

• Your name and surname
• Email address
• Telephone number
• Billing and delivery address
• Order and transaction information
• Products viewed, purchased or added to your cart
• Enquiries submitted through contact forms
• Account and login information
• Marketing preferences
• Device, browser and website usage information
• IP address and cookie information

We only collect information that is reasonably necessary for our business and website operations.

How We Collect Information

We may collect personal information when you:

• Create an account
• Place an order
• Contact Craftly SA
• Subscribe to our newsletter
• Complete a website form
• Interact with our website
• Communicate with us through email, telephone or social media

Certain technical information may be collected automatically through cookies and similar technologies.

How We Use Your Information

Craftly SA may use your information to:

• Process and fulfil orders
• Arrange delivery or collection
• Provide order updates
• Respond to questions and enquiries
• Manage customer accounts
• Recommend suitable products
• Process payments and refunds
• Improve our products, services and website
• Prevent fraud and protect our business
• Meet accounting, tax and legal obligations
• Send marketing communication where you have consented to receive it

We will not use your information for purposes that are incompatible with those described in this policy unless permitted or required by law.

Payments

Online payments may be processed by independent payment providers connected to our Wix website. Payment providers may collect and process your payment details according to their own privacy policies and security procedures.

Craftly SA does not intentionally store complete bank card information on its own systems.

Sharing Personal Information

We may share necessary information with trusted service providers that help us operate the business, including:

• Wix and website service providers
• Payment processors
• Courier and delivery companies
• Email and marketing platforms
• Accounting and administrative service providers
• Technology and security providers
• Legal or regulatory authorities where required

We do not sell or rent personal information to third parties.

Service providers are only given the information reasonably required to perform their services.

Our website may use essential, analytical and functional cookies to:

• Operate the online store
• Remember shopping cart contents and preferences
• Support customer accounts
• Understand how visitors use the website
• Improve website performance
• Support security and fraud prevention

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Marketing Communication

Craftly SA will only send marketing messages where permitted by law or where you have provided consent.

You may unsubscribe at any time by using the unsubscribe option included in an email or by contacting us directly.

Unsubscribing from marketing will not prevent essential communication relating to an active order or customer service request.

Information Security

We take reasonable technical and organisational steps to protect personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration
• Destruction

However, no online system or method of electronic storage can be guaranteed to be completely secure.

Information Storage and International Processing

Our website is hosted through Wix and may use service providers located outside South Africa. As a result, personal information may be stored or processed in other countries.

Where information is transferred internationally, we take reasonable steps to ensure it receives appropriate protection in accordance with applicable law.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary to:

• Complete the purpose for which it was collected
• Maintain business and customer records
• Resolve disputes
• Prevent fraud
• Meet tax, accounting and legal requirements

Information that is no longer required will be securely deleted, destroyed or anonymised where reasonably possible.

Your Rights

Subject to POPIA and applicable law, you may request that Craftly SA:

• Confirm whether we hold your personal information
• Provide access to your personal information
• Correct inaccurate or incomplete information
• Delete information that we are no longer permitted to retain
• Stop or restrict certain processing
• Record an objection to the processing of your information
• Withdraw consent where processing depends on consent
• Stop sending direct marketing communication

We may need to verify your identity before completing a request.

Children’s Information

This website and online store are not intentionally directed at children who are legally unable to provide valid consent.

If a child uses the website or makes a purchase, this should be done with the involvement and consent of a parent or legal guardian.

External Links

Our website may contain links to social media platforms or third party websites. Craftly SA is not responsible for the privacy practices, content or security of external websites.

We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

Craftly SA may update this Privacy Policy when our website, services or legal obligations change. The latest version will be published on this page with an updated revision date.

Contact Craftly SA

For privacy questions or requests, contact:

Email: info@craftlysa.co.za
Telephone: +27 78 220 1774

If you believe your personal information has been processed in breach of POPIA, you may also lodge a complaint through the Information Regulator South Africa.